Privacy Policy
At Stayswitch, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website (https://stayswitch.com/), mobile applications, and services (collectively, the "Services"). This policy complies with applicable data protection laws, including the Nigeria Data Protection Act, 2023, GDPR, and CCPA. Last updated: September 7, 2025.
1. Information We Collect
We collect information to provide and improve our Services, including the following categories:
- Personal Information: When you create an account, book a rental, or contact us, we may collect your name, email address, phone number, billing information, and other details you provide.
- Usage Data: We collect information about how you interact with our Services, such as pages visited, time spent, and search queries, using cookies and similar technologies (see our Cookies Policy).
- Device Information: We may collect details about your device, including IP address, browser type, operating system, and device identifiers.
- Location Data: With your consent, we may collect location information to provide location-based services, such as finding rentals near you.
- Third-Party Data: We may receive information from third parties, such as payment processors or analytics providers, to facilitate bookings or analyze usage.
2. How We Use Your Information
We use your information to:
- Provide and personalize our Services, such as processing bookings and sending confirmations.
- Improve our platform by analyzing usage trends and user feedback.
- Communicate with you, including responding to inquiries and sending newsletters (if you subscribe).
- Ensure security and prevent fraud, in line with our Information Security Policy.
- Comply with legal obligations, such as tax reporting or regulatory requirements.
3. How We Share Your Information
We do not sell your personal information. We may share your data in the following circumstances:
- Service Providers: With trusted third parties who assist us in operating our Services, such as payment processors, hosting providers, or analytics services (e.g., Google Analytics).
- Business Partners: With property owners or service providers to facilitate your bookings.
- Legal Compliance: When required by law, such as in response to a court order or regulatory request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to a successor entity.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, such as remembering login details, managing newsletter subscriptions, and retaining form data. For details, see our Cookies Policy. You can manage cookie preferences through your browser settings, but disabling cookies may affect functionality.
5. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal obligations.
- Restriction: Request restriction of data processing in certain cases.
- Data Portability: Request your data in a structured, machine-readable format.
- Objection: Object to processing for direct marketing or other purposes.
- Withdraw Consent: Withdraw consent for data processing at any time, where applicable.
To exercise these rights, contact us at support@stayswitch.com. We will respond within the timeframes required by law (e.g., 30 days under GDPR).
6. Data Security
We implement robust security measures to protect your data, including encryption, access controls, and regular security assessments, as outlined in our Safety Information. However, no system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we may retain booking data for tax purposes or account data until you request deletion.
8. International Data Transfers
As Stayswitch operates globally, your data may be transferred to countries outside your jurisdiction, including those with different data protection laws. We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data during such transfers.
9. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing personal information.
10. Children’s Privacy
Our Services are not intended for individuals under 16. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us to have it removed.
11. Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated version on our website with a revised "Last Updated" date. Your continued use of the Services after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: support@stayswitch.com
Address: Stayswitch Data Protection Officer, [Address to be provided], Lagos, Nigeria
We aim to respond promptly to all inquiries, typically within 30 days.