How can we help you?

To make a reservation, simply search for your desired location and dates, browse available properties, select your preferred accommodation, and follow the booking process. You'll need to provide guest details and payment information to complete your reservation.

Yes, you can cancel or modify your booking depending on the property's cancellation policy. Check your booking details for specific terms. Free cancellation is often available up to 24-48 hours before check-in, but this varies by property.

If a host cancels your booking, you'll receive a full refund and we'll help you find alternative accommodations. We also provide booking protection and may offer additional compensation for any inconvenience caused.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. Payment methods may vary by region and property.

Payment timing depends on the property and booking type. Some properties charge immediately upon booking, while others may charge closer to your check-in date. You'll see the payment schedule during the booking process.

Refunds are processed according to the property's cancellation policy. Eligible refunds are typically processed within 5-10 business days to your original payment method. Service fees may be non-refundable depending on the circumstances.

You can create an account by clicking "Sign Up" and providing your email address, phone number, and creating a password. You can also sign up using your Google or Facebook account for faster registration.

Click "Forgot Password" on the login page, enter your email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.

Identity verification may be required for certain bookings. You can verify your identity by uploading a government-issued ID through your account settings. This helps ensure the safety and security of our community.

To list your property, create a host account, click "Add Property," and follow our step-by-step listing process. You'll need to provide property details, photos, pricing, and availability information.

Payments are typically released 24 hours after guest check-in. You can choose from various payout methods including bank transfer, PayPal, or other supported payment platforms in your region.

Our host service fee is typically 3-5% of the booking subtotal. This covers payment processing, customer support, and platform maintenance. The exact fee structure is detailed in your host agreement.